Service & Support

We are here when your system needs us the most


Speak to a service & support specialist now 




North and South America 
001 804 520 5400
follow prompt 5 to speak with live operator 

Other countries
0031 348 410 999


What we offer

Spare parts

Need parts for your BPA system?  We are your single point of contact.

Do you have a spare part inquiry?

For North and South America mail:

For other countries mail:


Regular health checks can save you money and increase the life of your BPA system.

The machine logbook provides detailed maintenance advice and insight into the condition of your system. 

We are here ready to complete the maintenance as laid out in the logbook.

New product introductions

Are you interested in running a new product on your BPA system?  Let us help optimize your product/packaging combination.


Machine modifications 

Are you planning to upgrade, relocate or modify your system?  Please contact us for a consult and/or quotation. 

Service contracts

Save money and maximize your case packers potential with routine visits from one of our experts.  All service contracts receive support at a reduced rate.


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24/7 support 

For technical support, contact us 24/7 with a guaranteed response time. 

To minimize down time, we are ready to support you via remote dial-in.  If a connection is not available, we can send our Remote Support Kit for remote diagnosis.


Next day on site guarantee 

We know your systems’ performance is critical to the success of your business.  If phone or remote support is not successful, BPA is ready to dispatch a technician for on-site support. 


Hands-on and classroom training

While all BPA systems are designed for simple operation it is still important for your staff to have the knowledge necessary to properly operate and maintain the system.  We offer tailored training to fit the needs and knowledge of your staff.


Falco Groenescheij

Manager Aftersales

employee Blueprint Automation

Stefan van Barneveld

Aftersales Coordinator

employee Blueprint Automation

Gert-Jan van Dam

Aftersales Coordinator

Blueprint Automation employee

Kees van Zanten

Aftersales Coordinator

Daan Bremmer

Aftersales Coordinator

Martijn Schinkel

Martijn Schinkel

Aftersales Coordinator


Amy Marijne

Coordinator Parts

Matthijs Elema

Coordinator Parts

BPA employee

Willem-Jan Rijlaarsdam

Service Coordinator Installations

bosman ron

Ron Bosman

Service Coordinator Installations


Mark Thompson

VP Service and Aftermarket


Alexandra Francis

Aftermarket Manager

Michael Abernathy

Service Manager


Vincent Polcyn

Technical Support Specialist


Ben Sheets

Technical Support Engineer


Edgar Sapien

Technical Support Engineer


Kristoffer Kornbrek

Quality Control Lead


Jacqueline Lopes

Service Coordinator Latin America


Ashley Blackwell

Parts Coordinator / Service Administrator


David Pierson

Aftermarket Assembly Lead


Elliott Jones

Aftermarket Assembly Technician


Peter Wellman

Aftermarket Engineer