Service & Support

We are here when your system needs us the most

 

Speak to a service & support specialist now 

 

 

 

North and South America 
001 804 520 5400
follow prompt 5 to speak with live operator 

Other countries
0031 348 410 999

 

What we offer

Spare parts

Need parts for your BPA system?  We are your single point of contact.

Do you have a spare part inquiry?

For North and South America mail: orders@blueprintautomation.com

For other countries mail: spareparts@blueprintautomation.nl

Maintenance

Regular health checks can save you money and increase the life of your BPA system.

The machine logbook provides detailed maintenance advice and insight into the condition of your system. 

We are here ready to complete the maintenance as laid out in the logbook.

New product introductions

Are you interested in running a new product on your BPA system?  Let us help optimize your product/packaging combination.

 

Machine modifications 

Are you planning to upgrade, relocate or modify your system?  Please contact us for a consult and/or quotation. 

Service contracts

Save money and maximize your case packers potential with routine visits from one of our experts.  All service contracts receive support at a reduced rate.

 

24/7 support 

For technical support, contact us 24/7 with a guaranteed response time. 

To minimize down time, we are ready to support you via remote dial-in.  If a connection is not available, we can send our Remote Support Kit for remote diagnosis.

 

Next day on site guarantee 

We know your systems’ performance is critical to the success of your business.  If phone or remote support is not successful, BPA is ready to dispatch a technician for on-site support. 

Hands-on and classroom training

While all BPA systems are designed for simple operation it is still important for your staff to have the knowledge necessary to properly operate and maintain the system.  We offer tailored training to fit the needs and knowledge of your staff.

Team

Aernout Welschen

Manager Aftersales

Stefan van Barneveld

Aftersales Coordinator

Gert-Jan van Dam

Aftersales Coordinator

Kees van Zanten

Aftersales Coordinator

Joey Barendse

Aftersales Coordinator

Amy Marijne

Coordinator Parts

Heleen Kramer

Coordinator Parts

Willem-Jan Rijlaarsdam

Service Coordinator Installations

Ron Bosman

Service Coordinator Installations